Online care through Travelers Hospital
See a doctor online in Japan
Speak with an English-speaking doctor by video, from your hotel or accommodation anywhere in Japan.
- Availability
- 24/7365 days a year
- Doctors speak
- EN / JPEnglish & Japanese
- Location
- Japan-wideFrom your stay
Consultation from ¥14,800
Additional fees & insurance
Booking opens on Travelers Hospital. Select “Online” to choose a time.
Find care near your stay
Where are you in Japan?
Compare clinics, published language support and contact details. Check with the facility before travelling.
Tokyo
Shinjuku · Shibuya · Tokyo Station · Ueno · Asakusa · Ikebukuro
Osaka
Umeda / Osaka Station · Namba · Shinsaibashi · Shin-Osaka
Kyoto
Kyoto Station · Kyoto-Kawaramachi / Gion-Shijo · Arashiyama
Online consultation fees
Know the cost before you book.
These examples use the base fee, with no after-hours or weekend / holiday surcharge. They are not a final quote.
Medicine is not included. Medical certificates, interpreting and applicable surcharges cost extra. A prescription depends on the doctor’s assessment. Check your final estimate with Travelers Hospital before confirming.
Additional fees and current provider information
- Prescription issuance
- ¥5,500
- Medical certificate (optional)
- ¥16,500
- After-hours / weekend charges
- May apply
- Medicines & interpreting
- Additional charges
The booking page lists a ¥5,500 after-hours surcharge from 17:00 when applicable and a ¥5,500 weekend / national holiday surcharge when applicable. For consultations in languages other than English, interpreting may cost ¥20,000 plus tax. Medicines are paid for separately at the pharmacy.
Checked against the provider’s booking information: 9 September 2026. Fees and availability can change.
Check the provider’s current fees ↗From booking to pharmacy pickup
Choose a time
Select “Online” on the booking form and choose an appointment in Japan Standard Time.
Check the fee
Review your estimate, language arrangements and cancellation terms. A card authorization secures the booking.
Join your video call
Follow the joining instructions from Travelers Hospital. The doctor will discuss your concerns and any next steps, including prescriptions or a clinic visit.
Collect medicine, if prescribed
If the doctor prescribes medicine, Travelers Hospital will explain the pharmacy arrangements. Confirm where and when to collect it; stock and opening hours vary.
Travelers Hospital offers consultations 24/7. Pharmacy hours and stock are separate: a night-time consultation does not guarantee medicine that night.
Before you book
Can I consult from my hotel?
Yes. You need a phone or computer, a reliable connection and a private place for the video call. The doctor may recommend a clinic visit if you need an examination or test.
Is the service available in my language?
You can consult in English. For another language, ask Travelers Hospital about interpreting and the additional fee. The language of this website or the booking form may differ from the consultation language.
Can I cancel an appointment?
Travelers Hospital’s booking policy allows cancellation or rescheduling at no charge up to 30 minutes before your appointment. Late cancellation or a no-show incurs ¥11,000. Use the booking management link in your confirmation email. Test your video connection in advance: failure to connect at the scheduled time may be treated as a no-show. Check the provider’s current policy before confirming.
Who provides the medical care?
Travelers Hospital and its clinical partners handle appointments and treatment. Japan Care Guide is operated by Cocktail, a referral agent.
Plan your next step.
All guides →How to book an online doctor in Japan
What to prepare, what happens during booking and what to expect after your call.
Collecting medicine after your appointment
A practical checklist for prescriptions, pharmacy pickup and travel plans.
English-speaking doctors in Japan: clinics and online care
Find English-speaking clinics in Tokyo, Osaka and Kyoto, search other areas, or arrange an online consultation. Check language support before booking.
Book an online consultation
Check available times and your estimated fee on Travelers Hospital’s booking form.