At a glance
Book a video consultation with Travelers Hospital from anywhere in Japan, 24 hours a day. Choose “Online” on the form to see appointment times and your estimated fee.
In this guide
Before your appointment
- Your accommodation address and contact email
- A private place, working camera and stable internet
- Current medicines, allergies and questions for the doctor
- Insurance requirements and the provider’s fee estimate
Before you book
Have your accommodation address and contact email ready. If you need a language other than English, ask Travelers Hospital about interpreting and the fee.
Choosing an appointment
Select the appointment type and time, insurance category and reason for your visit. Times are in Japan Standard Time. Check the estimate and cancellation terms. The card authorization secures your booking; payment is collected after the consultation.
Joining the call
Follow the confirmation and joining instructions. The doctor will discuss your concerns and decide whether you need a prescription or a clinic visit. If medicine is prescribed, ask where and when you can collect it.
When you need a clinic
An examination or test may require a visit to a medical institution. JNTO’s medical guide can help you find one. For a medical emergency in Japan, call 119.
If you are travelling between cities
Tell the provider where you are staying and when you plan to leave. A video call can take place anywhere in Japan, but pharmacy opening hours and local services will affect the next steps.
Appointments at night and on holidays
Consultations are available 24 hours a day, 365 days a year. Select an available slot on the booking form; appointment times use Japan Standard Time.
Sources & further information
Checked against the provider’s booking information: 9 September 2026. Fees and availability can change.
How we prepare this guide →